{"id":10012,"date":"2025-06-05T16:43:00","date_gmt":"2025-06-05T16:43:00","guid":{"rendered":"https:\/\/studioshawarma.com\/?page_id=10012"},"modified":"2025-10-06T08:18:10","modified_gmt":"2025-10-06T08:18:10","slug":"uslovi-koriscenja","status":"publish","type":"page","link":"https:\/\/studioshawarma.com\/en\/uslovi-koriscenja\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"
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Terms and Conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Basic Company Information<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Legal Entity Name:<\/strong> Everywhen Food d.o.o.
Address:<\/strong> Bulevard Oslobodenja 78, Novi Sad
Activity and Activity Code:<\/strong> 5610
Registration Number:<\/strong> 21724394
Tax Identification Number (TIN):<\/strong> 1112712469
Website Address:<\/strong> https:\/\/studioshawarma.com<\/a>
Contact Phone:<\/strong> +381 69 1500 855\u202c
Contact Email:<\/strong> iinfo@everywhenfood.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Conversion Statement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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All payments will be made in Serbian dinars (RSD). If the customer uses a payment card issued by a bank whose headquarters is not located in the Republic of Serbia, the transaction amount will be expressed in the customer\u2019s local currency through conversion at the exchange rate used by the card organizations, which is not known at the time of the transaction.
As a result of this conversion, there may be a slight difference compared to the price stated on the online store.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Payment Methods and Payment Process<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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You can pay on the website using credit or debit cards (Visa, MasterCard, Maestro, Amex, and DinaCard), or by cash on delivery upon receiving the order.
Karti\u010dna pla\u0107anja se realizuju putem HolestPay Payment Gateway sistema, u saradnji sa Banca Intesa. Nakon unosa podataka o kartici, transakcija se automatski prosle\u0111uje banci na autorizaciju. Ako je pla\u0107anje uspe\u0161no, korisnik dobija potvrdu na ekranu i putem e-maila, a porud\u017ebina se odmah obra\u0111uje.<\/p>

Payment by card is made exclusively in Serbian dinars (RSD). The amount charged to your payment card will be expressed in dinars. If your card is linked to a foreign currency account, the transaction amount will be converted into your account currency according to your bank\u2019s exchange rate. Before making a payment, please check the terms and conditions applied by the bank that issued your card.<\/p>

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Currency conversion statement<\/strong><\/p>

All payments will be made in the local currency of the Republic of Serbia \u2013 dinar (RSD). If paid by a payment card issued by a foreign bank, the amount of the transaction will be converted into the local currency of the cardholder according to the exchange rate of the card association.<\/p>

Card tokenization (card-on-file storage)<\/strong><\/p>

The customer may choose to save their card details for future purchases. Card details are stored with a PCI DSS certified payment service provider, and the merchant does not have access to this data. The customer can delete saved cards at any time through their user account.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Delivery and Possible Restrictions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Order delivery for Studio Shawarma is carried out by a partner courier service with which we have a cooperation agreement.<\/p>

Delivery is available exclusively within the territory of the city of Novi Sad<\/strong>.<\/p>

Delivery costs and terms can be further checked at the following links: Delivery zones<\/a>; Delivery fees<\/a>.<\/p>

Studio Shawarma is not responsible for any delays caused by circumstances beyond our control, including the actions of third parties (courier services), weather conditions, or traffic obstacles.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Payment Security and Data Protection<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Pla\u0107anje karticama se obavlja putem HolestPay sistema koji koristi sigurnosne protokole i SSL enkripciju.
All payment card data is processed exclusively on the bank's secure servers, in accordance with PCI DSS standards.
The merchant does not have access to sensitive payment card data, and such data is not stored on our server.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Complaints and Refund Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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If you are dissatisfied with the delivered order, please contact us within 24 hours of receipt via email at info@studioshawarma.com<\/a><\/strong> or by calling 021 3028 363.<\/strong>
When submitting a complaint, please provide the order number, a description of the issue, and, if possible, attach a photo.<\/p>

Studio Shawarma will review every complaint and contact the customer as soon as possible to resolve the situation.<\/p>

In the event of returning goods and refunding a customer who has previously paid by any payment card, whether partially or in full, regardless of the reason for the return, Studio Shawarma is obligated to process the refund exclusively through VISA, EC\/MC, Maestro, Amex, and Dina payment methods. This means that the bank will, at the seller's request, execute the refund to the cardholder\u2019s account.<\/p><\/blockquote>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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User Privacy Protection<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Studio Shawarma DOO commits to protecting the privacy of all its customers. We collect only the essential basic data about customers and users, as well as data necessary for business operations and informing users, in accordance with good business practices and with the aim of providing quality service.<\/p>\n

All user data is strictly protected and accessible only to employees who need this information to perform their job duties. All employees of Studio Shawarma DOO (and business partners) are responsible for adhering to privacy protection principles.<\/p>\n<\/blockquote>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Confidential Transaction Data Protection<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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When entering payment card information, confidential data is transmitted over the public network in a secure (encrypted) form using SSL protocol and PKI system, currently the most advanced cryptographic technology.
Data security during purchase is guaranteed by the payment card processor, Banca Intesa ad Beograd, meaning the entire payment process is conducted on the bank\u2019s website.
At no point are payment card details accessible to our system.<\/p>\n

All user data is strictly protected and accessible only to employees who require this information to perform their job duties. All employees of Studio Shawarma DOO (and business partners) are responsible for complying with privacy protection principles.<\/p>\n<\/blockquote>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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VAT Statement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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studio shawarma DOO is registered in the Value Added Tax (VAT) system.
All prices displayed on the website include VAT, unless otherwise specified.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Uslovi kori\u0161\u0107enja Osnovni podaci o firmi Naziv pravnog subjekta: Everywhen Food d.o.o.Adresa: Bulevard Oslobodenja 78, Novi SadDelatnost i \u0161ifra delatnosti: 5610Mati\u010dni broj: 21724394Poreski broj (PIB): 1112712469Web adresa: https:\/\/studioshawarma.comKontakt telefon: +381 69 1500 855\u202cKontakt e-mail: iinfo@everywhenfood.com Izjava o konverziji Sva pla\u0107anja \u0107e biti obavljena u dinarima (RSD). Ukoliko kupac koristi platnu karticu izdatu od strane banke […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10012","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/studioshawarma.com\/en\/wp-json\/wp\/v2\/pages\/10012","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/studioshawarma.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/studioshawarma.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/studioshawarma.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/studioshawarma.com\/en\/wp-json\/wp\/v2\/comments?post=10012"}],"version-history":[{"count":3,"href":"https:\/\/studioshawarma.com\/en\/wp-json\/wp\/v2\/pages\/10012\/revisions"}],"predecessor-version":[{"id":10736,"href":"https:\/\/studioshawarma.com\/en\/wp-json\/wp\/v2\/pages\/10012\/revisions\/10736"}],"wp:attachment":[{"href":"https:\/\/studioshawarma.com\/en\/wp-json\/wp\/v2\/media?parent=10012"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}